翻譯英文問題 - Urgent 想出email 問保險部拎Consent, (客人因遺失保單正本, 未能提供相關文件, 只能提供入數收據仍紀錄)?

Due to the lost of client's original insurance policy document, the relevant document are not available.
The Insurance Dept. can only provide the Policy receipt no. recorded on the Subsidiary.
Will Insurance Co. Ltd. consent to the proposal ?

Because our customer(s) lost his original issuance policy, the related documents are currently not available. So we can just summit the total account of persons &receipts as well as records to you.

My Dear Manager I would like to inform you that my clint lost his document of insurance and could only provide with the information or record of payment of premium etc.; and then would you be kindly enough to conform whether that'll be O K or not. Thank you for your assistance and approval. Yip