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The staffs in check-in executive suite show very impolite, and the front desk of the executive lounge bar attendants are showing very contemptuous indifference.. The staffs' faces are showing very contempt and arrogant with their opinion. We are paying for the accomodation, not to eat and drink free of charge.Is it necessary to treat the guests-of-honor with this attitude expected ? Calling to the supervisor's response gets only a perfunctory(=routine duty without care) apology but without further care or action..Dealing complaints in this way of showing too little consideration will make guests-of-honor do not want to stay anymore .