求英文翻譯 客戶的需求向來都是客服在處理，我們手上沒有任何資訊可以確認，建議由文件核簽單位確認?

As referring to the request of client, it is dealt with by the customer's service division but we don't receive any information about that on hand;and would like to suggest its clerical clerks to confirm it. Yip