If your amp looks like the one in Robert's link, the reverb unit is that black box screwed to the inside bottom (floor) of the amp. Sometimes they're bare metal. It does indeed contain springs...but not the ones in your photo. Those are retainers for your power tubes....put them back.
There *could* be something wrong in the amp's reverb circuit, but in order of likely culprits, it's low on the list. I'd suspect the cable, reverb unit, and circuitry in that order....especially since your amp was recently shipped. Reverb units are fairly fragile. They have several springs suspended between a couple of transformers with tiny wires. Easy to break if it shook around in shipping.
So start by checking the cable that runs from the amp to the reverb unit. It should have two RCA plugs (input and output). Make sure the plugs didn't come loose in shipping. On some amps, the cable is removable at both ends. If yours is, you might try replacing it with a known good cable if you have one from a stereo system or something.
Next, you can unscrew the reverb unit and examine it closely. Look for any broken wires between the spring retainers and the transducers. These are really hard to solder, but luckily, new reverb units are only $20.
https://www.amplifiedparts.com/products/reverb-tank-mod-8eb2c1b If you have another amp with a spring reverb, try plugging that one in temporarily to check the circuit is working. Good luck....it's a cool little amp.