Bought a 2012 VW Golf GTI in May 2016, nothing but problems and lies from dealership. What can and what should I do?
2016-09-06 3:35 pm
My husband and I purchased this car and have been completely lied to ever since. We have also had several problems with the condition the car was sold to us in. The most recent issue being, after the car was serviced, my husband and I were driving and the engine cut out. The car stopped in the middle of the road while we were driving. It was terrifying. Turns out, when they serviced the car they had written down that they had checked the oil levels but they lied, the car had basically run out of oil and caused something to happen to the camshaft sensor (not completely sure about all of this, not a car person at all). They also lied about the terms of our $2500 extended warranty. Almost every person involved in selling us this car has been fired, a few for lying to customers. What are our rights here? My husband and I are only 20, and we feel like we have been taken advantage of because of our age. We have been in contact with VW USA and are going back to the dealership today to speak to people about what we are going to do next. My husband and I do not want this car back. We have already paid nearly $3500 towards it. I can provide more information upon request if needed. Please, if anyone knows, what are our rights and what should we be requesting from this terrible dealership. Thanks in advance.
回答 (2)
2016-09-06 4:21 pm
Generally used cars are sold 'As is' with no warranty. Oil level is something the manual says you should check EVERY TIME you get gas so you are going to have a hard time proving them at fault in any way.
2016-09-06 4:01 pm
First, find out if your state has a consumer protection agency. If it does, contact the agency and ask them what your options are.
If there is no consumer protection agency in your state, I see two ways to proceed: A) Contact a lawyer to find out what your rights are (your local or state bar association can refer you to a suitable attorney if you don't already know one); and/or, B) Take the dealer to small claims court yourselves.
If you're not familiar with small claims court, it basically involves you presenting your side of the case (in person), along with any supporting documentation you have - bill of sale, repair invoices, your personal records of what happened when, what was said when, etc. - followed by a representative of the auto dealer defending the dealership and its actions. While I have no idea how that would go for you, I've appeared in small claims court and found the judge to be extremely fair and scrupulous about applying the law.
If there is no consumer protection agency in your state, I see two ways to proceed: A) Contact a lawyer to find out what your rights are (your local or state bar association can refer you to a suitable attorney if you don't already know one); and/or, B) Take the dealer to small claims court yourselves.
If you're not familiar with small claims court, it basically involves you presenting your side of the case (in person), along with any supporting documentation you have - bill of sale, repair invoices, your personal records of what happened when, what was said when, etc. - followed by a representative of the auto dealer defending the dealership and its actions. While I have no idea how that would go for you, I've appeared in small claims court and found the judge to be extremely fair and scrupulous about applying the law.
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