My best friend's mom picks me up after school and drives me to her house in order to comfort her daughter, my best friend, who struggles with depression constantly and isn't at school most days. I walk in to find a girl with one beautiful hair with a shaved head and scars all over her arms, sitting on her laptop. I try to speak to her, but she won't look at me in the eye and only tells me, "Why are you here?" and "Please go away!" I wasn't able to communicate, despite my attempts, so I left... her parents are idiots. I told them that she was cutting, and A. They didn't know what cutting was, B. They believed her when she said that she "tripped and fell," when it was obvious that she used a knife to cut up her forearm. All of the therapists tell us that it's "hormones..." WHAT? THIS 13-YEAR OLD GIRL JUST SHAVED HER HEAD AND CUT HERSELF AND REFUSES TO GO TO SCHOOL FOR WEEKS AT A TIME, AND YOU CALL THAT HORMONES??? I don't know how to help her, and all I can think about is the empty look in her eyes. She pretty much has no friends except me because she is VERYYYYY shy and doesn't really talk to anyone. She has a crazy brother who has a lot of mental disorders and her mother isn't well educated and her father is a horrible parent. JUST TWO DAYS AGO, she was LAUGHING and SMILING at me. I talked to my school counselors about her but I don't know if it's enough... help???
更新1:
Actual answers please? I've gotten two useless responses so far...