Need job advice.?
2015-04-16 4:34 pm
I'm 22 years old and I recently got a job at a call center. This is my first job ever. I started training February 16th and my official first day of work was March 25th. Every day that I start my shift I'm so nervous. I don't know why. I work for Comcast and my job is to activate customer's cable and internet, and also troubleshoot it if there's an issue. I get really nervous when I deal with angry customers. When their cable or internet isn't working, I don't like to tell them that they either swap it out for another one or I can schedule a technician to come out. I don't like for people to be mad at me, so I avoid telling them things like that. I know that I'm never going to see the customer or speak to them again, but I don't like being yelled at. It's just the way I am. Some people can take it and some can't. I was thinking about looking for another job, but this job pays $10 an hour and no other job in my area is going to pay that much. I don't know what to do. My anxiety gets the best of me.
回答 (3)
2015-04-16 4:50 pm
What do you mean you don't like to tell them. You are paid to solve their problems. If your calls are being monitored as happens in most call centres, then you will be out of the door.
You are giving really bad service.
They are not shouting at Jessica, they are shouting at a voice, have you ever been angry if something you have does not work.
You are going to have to change your attitude.
Wherever you work, people will always be angry if something goes wrong.
You are giving really bad service.
They are not shouting at Jessica, they are shouting at a voice, have you ever been angry if something you have does not work.
You are going to have to change your attitude.
Wherever you work, people will always be angry if something goes wrong.
2015-04-16 4:39 pm
What do you tell people, if you do not give them the solution to their problem? Angry and unreasonable people are a part of any job interacting with the public; just look at the notalwaysright website to see you are not alone in this. You need to learn to focus on the problem being presented and the solution you are being paid to offer these people and ignore any emotion; your call center supervisor likely has some tips for that if you cannot manage that on your own. The best advice I was given years ago when handling an angry person is to remain absolutely quiet until they have completely finished their rant, which includes waiting out their first couple of pauses until you can hear they are getting past that rush of emotion. Then you repeat back calmly what you understand their issue to be, get confirmation, then present the solution.
2015-04-16 4:46 pm
one thing I hate about cold callers. they all think we live in fear and expect customers to purchase things that we don't want or need.. they are a fecking nuiscance. ..tell them to get lost and hang the fone up. its that simple.
收錄日期: 2021-04-21 01:38:27
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