在香港格價網購買德國朗高 DW-10B的煤氣熱水爐的問題

The answer is no.

In fact, there are several issues based on your encounter:

a. A person or a company must be register with EMSD for any gas-related works:

http://www.emsd.gov.hk/emsd/chi/pps/gas_reg.shtml

Although the water heater is approved for sale in Hong Kong, the subject company in this case is not an authorized contractor by EMSD.

So legally, the company can only sell you the heater, but not installing it.

b. Although in practice, sale comes with installation, it is not automatic. There are retailers selling gas appliances which do not come with direct installation service. For example, IKEA.

Also, unless the bill of sale has specified that installation is included, a retailer needs not to perform installation. Even offered, the retailer can charge you for the installation (as the sale price does not always include the installation).

As you did not mention any detail of the sale, it is difficult to determine if the company has misrepresented during the sale.

安裝熱水器是沒有包拉線的，只是包掛爐，接上水喉，接上電源，試試是否夠熱，因為拉線工程大，可能好遠，好多野阻，因為你個舊爐係煤氣，所以冇插蘇，公司都唔知你冇，除非你講清楚電線幾長，要用幾大線，因為熱水爐有D會大火數，3000-6000W都有，你先講清楚佢會報價，如果你自己揾人來拉線，可以叫翻公司來接上及試爐。

你個問題係2個層面,一個係法律上既問題,另一個係"行規".

基本上,兩間公司係法律上都冇明顯犯錯,或者我睇唔到.
行規上,係唔會包拉電線呢類工作,只係包接線,即係客方要提供一個合格電源供產品取電,即係同樣原理,你買個電視機,個師傅幫你掛牆追台,但肯定唔會幫你拉電線及天線,咁如果你間屋冇天線,叫個師傅點試?

我想請問售賣熱水爐的公司的師傅是還是不是有責任為我拉電線入去熱水爐旁邊才算是完整的安裝呢 ? 這個"否" , 安裝[INSTALLATION], 測試[COMMISSIONING]. 這兩個是完全不一樣的東西. 你買的時候沒有說明要測試好才會收貨. 所以很難介定.

你可以主要針對的應該是[聯合電器]這個代理公司, 你要每天的去追問他們有關事情. 要他們當面答覆你. 你可以反問該代理, 怎可以肯定已安裝的煤氣熱水爐是完好的. 要是不能肯定的話就不收貨. 要求對方解決.

但據我所知, 煤氣熱水爐是一個很特別的產品, 要有註冊的技工才可以安裝, 而市面上人們多會推薦找煤氣公司, 曾試過[戶主為慳800元　自聘工人安裝出錯
煤氣熱水爐爆炸傷人, http://hk.apple.nextmedia.com/news/art/20070816/10033714, 蘋果日報]

所以, 你應該向煤氣公司查詢, 你現在的情況所需要的收費. 他們的師傅, 一定會保證你能使用才會離開的.

《無良奸商》


賣得個熱水爐兼包安裝就要負責水電到位哪 ~o^
試問一句:
「裝咗個新熱水爐都冇電搭著,都唔知個爐有冇壞用得唔用得!」


不過話時話,
閣下個浴室又會冇插座或獨立20A備用線相咁奇怪嘅？