In this Customer Service Fundamentals project, I think it is difficult because there are many unexpected factors.
There are many difficulties in this project, for example, to choose the place, I think the choice of a place should be to conform to our elements. If the begin we choose the wrong place, it will increase the difficulty.
Another difficulty is go to the locality to proceed range by the naked eye. When stepped into the doorway of the moment, we have to carefully monitor the environment, facilities and people's attitudes, clothing, knowledge skills. Plus is to be very focused, once missed an example will be far less.
In to set pen to paper, need to ponder on what examples need to use and how to avoid from the example with other team members, how to in-depth to write the examples, and the examples does it can reflect the situation or whether digress, hoping to reduce the chance of error.
But I think the more difficult places is in the Video Shooting because it requires a lot of time to complete. In the process, we need to write the manuscript, in this regard is very difficult. First, for every one we need to arrange them enough scenes and dialogue, second we need quick to recite a lot of dialogue in the short period of time. Finally, in the process of film also need to have eye contact and exchange with the classmate. Of course, the most important is our acting. It can bring out the authentic circumstances. In the Video Shooting, we are also have some error, for example, we said that the wrong and forgot the dialogue, and then we have a lot of comical event to make the video was interrupted and we often subconsciously said some Chinese vocabulary when the video shooting is use English to speak at the time.