Quote..
You had my approval for the colour match only. I did state at the time that I was not happy with the surface finish, you have told me that the roller needs changing! Also at that point my customer had not seen the material but they have found it unacceptable as well.
I have been dealing with your company for a very long time and my specification is well known. I am very surprised that this material was sent to me and that it passed your quality control.
As a gesture of goodwill I will pay for the new material at the normal price and if I accept this faulty material I will have a 50% credit on my account. If your boss cannot accept this I will ahve no option but to ask the shipper to send the material back to your factory. for a full credit.
I hope you understand my position.
Unquote..
事實上是在之前的電郵, 客人是接受該產品走貨, 船已開才說不接受, 並要求50%折扣, 如何用英文回覆我們只接受15%折扣而不退貨, 且不破壞我們雙方關係?? 急!!
如何用英文回覆客人的投訴
2014-04-08 10:32 pm
回答 (3)
2014-04-09 4:14 am
✔ 最佳答案
Dear ______,We are deeply sorry to hear that the materials shipped do not meet your expectation due to some misunderstandings in our communication beforehand.
As our long time working partner, you are always our top priority and we would always try to accommodate your needs as much as we can. We would fully respect your decision regarding the materials concerned. Nonetheless, we must inform you that we would only be able to provide you a 15% discount in case you accept the materials and not accept the return of the materials.
We must apologise that we cannot provide a remedy to the situation as you requested. But we are always open to any alternative remedies you deem appropriate to this situation. Please kindly tell us anytime if you have any in mind.
We sincerely hope that this matter would not hurt our working relationship built over a long time. And again please accept our apology for any inconvenience caused.
We are looking forward to hearing from you soon.
Yours sincerely,
_________
2014-04-09 00:19:14 補充：
清楚一些，第二段最尾果句：
Nonetheless, we must remind you that we would only be able to provide you a 15% discount in case you accept the materials, and that we would not accept any materials already shipped.
2014-04-09 1:01 am
As you see from my enclosed photo there is not a great deal of material damage for the material under investigation which you had agreed.What kind of material specified is strictly under your professional requested order.You have shown greater interest and desire for possession of 50-15% money rather than our goodwill that matters over the past years.We put your buz in order where 50% is out of order against the rules being in good will of 15% with no return of goods
We are particular interested in your accepting goods before shippment as it would enable us to carry on doing buz. with you,our best clients.
We are available for business affairs in good working order with you.
Looking forward to hearing from you.
unquote
We are particular interested in your accepting goods before shippment as it would enable us to carry on doing buz. with you,our best clients.
We are available for business affairs in good working order with you.
Looking forward to hearing from you.
unquote
2014-04-09 12:32 am
Dear Sir
Please understand we did get your approval before we ship out the parcel. But we treasure our long term relationship and willing to provide extra 15% discount off to you.
Please find attached your approval for us to ship.
Please understand we did get your approval before we ship out the parcel. But we treasure our long term relationship and willing to provide extra 15% discount off to you.
Please find attached your approval for us to ship.
收錄日期: 2021-04-13 21:17:47
原文連結 [永久失效]:
https://hk.answers.yahoo.com/question/index?qid=20140408000051KK00073