✔ 最佳答案
Client 和 Customer 也可解作 顧客。
但 Client 更貼切的意思是受託人。例如是一些顧問方面(如法律、會計等)的受託人。例如,對於醫生 (medical doctor) 來說,病人 (patient) 也是 client。比較上,對於 client 的照顧是相對長期和貼切一點的。
Customer 比較上是直接和短暫利益關係的,例如你進入超級市場購物,你就是 customer。
容許我引用以下參考資料的解釋用英文指出兩者的分野:
[我 highlight 了一些重點,你可以看看。]
The difference between a customer and a client can be rather confusing, and in some instances, both terms may be used to refer to any type of business patron. When a company has ongoing interaction with someone, that person tends to be referred to as a client rather than a customer. The term "client" tends to suggest the need for long-term care and consideration. There are also some industries in which one term is preferred over the other due to the typical way in which people do business.
Difference in Relationship
In general, the difference between a customer and a client is that a protective, ongoing business relationship is formed with a client, but not necessarily with a customer. For example, a customer might walk into a store one time, choose a few items, and make a purchase before leaving. A client, on the other hand, comes back repeatedly to make additional purchases and establishes a long-term relationship with a company. This difference can be subtle, but it is important since many businesses want to establish these long-term associations.
Companies that Make Distinctions
The distinction between these two types of patrons can be vital for some companies. In real estate, for example, the difference between a customer and a client can be quite important. A customer is typically someone using a real estate agent to help oversee the buying or selling of a house, but the agent does not act directly on his or her behalf. In contrast, a client allows a real estate agent to represent him or her and expects all information known by the agent to be used for his or her benefit.
2014-02-12 15:32:33 補充:
Thank you very much for your input, Godfrey.
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