customer service standards

For reference:

http://nfsmi-web01.nfsmi.olemiss.edu/documentlibraryfiles/PDF/20111118041827.pdf

- note: pages 6, 7, 8


WK

2014-02-09 22:02:34 補充：
Discuss on:

1) Responsiveness

2) Competence

3) Easy Access

4) Courtesy

5) Good communication

6) Credibility

7) Reliability and accuracy

8) Security

9) Appearance of staff

10) Attractive physical facilities

2014-02-09 22:07:17 補充：
Elements of service standards:

- Description of the business line

- Service quality principles

- Delivery targets/performance objectives

- Costs of delivering the services

- A clear complaint and redress mechanism