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How to provide good service to customers1. First, you have to research and understand your customers’ general expectation on the service you provide.2. Second, you review the content or the process of your service (product, staff, procedure, delivery, interactions with customers, customers feedback, etc.) to identify what important items that are essential to your customers, what steps that are critical to ensure your customers received the services that you consider good.3. Third, you monitor and analyze the level of satisfactory of your customers and try to design your services to have a few “good” actions that can exceed their general expectation and put them into your service process.4. Forth, you may want check from time to time if any changes in expectation from customers or the type of customer changes.5. Fifth, you may want to review any associated services or products your customers may want and to make them available. In contrast, introduction services or products without understand your customers’ expectation (as Item 1) and try to “market” it according only to your business objective (such as revenue or market share) may only make your customers feeling you have more bad services than good services under your brand.