有3小篇
1.
The front office department is the most visible department in a hotel . it is located in the busiest area of a hotel's lobby.
First , it is usually the place at which guests form their first important impressions of the hotel .
Second , it is also the communication center for the hotel's operation .
And then the reception desk may comprise : cashiering registration and room assignment .
Finally , Briefed the guests on the hotel's other facilities and services, such as shopping malls , restaurants , bars , telecommunications and baby care , etc , is able to earn a higher hotel revenue , it should be actively promoted and the reception desk is properly handle files guests , the convenience of unpaid debts , residents of the development record , operating conditions and forecasts , the guests of reply letters , inquiries and filing of the Department , which is the data to focus on .
2.Housekeeping Department is responsible for the management of guest-rooms and the cleanliness of all public areas of a hotel .
First , a close liaison between housekeeping and front office is essential so that the information about guest-rooms is kept accurately up date .
Second , the housekeeping and front office usually have a department head ( Executive Housekeeper and Front Office Manager ) who reports to the Director of Rooms .
And then , Porter to help open the door to receive or store luggage wrapped into the room .
Finally , Contact with each other , the time schedule for maintenance room , the room occupancy rate improved.