Virus on Outlook

2013-11-10 7:29 pm
I am using Outlook & Window 7.
It currently happens that I cannot open the attachment nomatter it is inward
or outward.
I cannot download things also.
A message said " it contained a virus & was deleted "
I went to " learn more" & it prompted to a web- site "Start to use Internet Explore
11 to see the web-site"

Questons :

1. Is my Outlook affected by a virus ? If so, how to cure it.
Or there is a setting for me to handle the attachment
which I have wrongly clicked

2. I could not open the attachment because I am not using IE 11 ?

3. I have tried to use other PC, also using Window 7 and it could open the
attachment.

4. I am using 360 anti-virus & it said that there was no virus in my PC.



Thanks for the help.

回答 (3)

2013-11-12 12:43 am
✔ 最佳答案
想搞清少少野
1. 你係咪用緊Web browser 去CONNECT http://www.outlook.com 去收發MAIL
而之中佢話 " it contained a virus & was deleted "

2. 還是你安裝左個防毒軟件, 而個軟件話" " it contained a virus & was deleted "

3. 你用另一部PC 去開, 係開同一個郵件, 還是另一個郵件同樣的ATTACH FILE?

如果 第一點係正確的話, 理應OUTLOOK.COM 已幫你DELETE 左你份MAIL , 冇乜可能睇到第2 或第三個問題

而如果第3 個正確的話, 好可能人地SEND MAIL 比你時夾埋D 唔知乜VIRUS 掟過黎比你, 但點都好, 你部機九成九冇中到毒, 因為OUTLOOK.COM 或 你個防毒軟件會先幫你擋一擋, 而 呢一句" it contained a virus & was deleted " 就係話你知其中有一樣做左野幫你DELETE 左隻VIRUS


2013-11-12 17:23:17 補充:
我入唔到你個MAIL 去睇你個ATTACH FILE. 另外 你可以係OUTLOOK.COM 入面 揀返個SENDER 係SAFE 就應該可以OPEN 到

2013-11-12 21:51:20 補充:
你試下先ADD USER 入CONTACT LIST 睇下有冇好轉
2013-11-22 2:41 am
還是要去 http://aaashops。com 品質不錯,老婆很喜歡。
及咙仠位唆卝品傉
2013-11-11 1:57 am
其實資料太少,只能靠估。
估計係你發的附件本身有問題(帶毒),或者係使用不準用的檔案類別,(包括exe檔等)。
所以在你下載時被禁。
1.這並非outlook本身的問題
2.ie和outlook兩者完全無關係
3.若係原先估計,兩部腦都應該相同反應。
4.你本身的電腦根本無事,只是附件的問題。
後記,另一個可能係你email server有掃毒功能,即係附件經過可能已被殺。各掃毒程式資料庫不相同,有疑問時可以上載到virustotal.com查一下。


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