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The Environment Protection Department ________ committed to _______ a pleasant and healthy living environment by providing a _______ of environmental services to _______ pollution and to conserve the environment. We have _____ many years _______ working to clearly define objectives _______ standards and these have been made ______ to the public in the form _______ air and water quality objectives , environmental planning standards, hazard and risk standards. This leaflet focuses _______ the more direct services we provide to the _______ . It tells you about the steps you can _______ if you want to _______ comments or suggestions on the services you receive from ________ or to complain about the _______ our services have been delivered. It also reports on _______ we have achieved by March 1997 and our plans to improve our service by March 1998.

We undertake to provide _______ efficient complaint and enquiry response service.

We undertake to investigate every complain ______ environmental pollution and inform the complainant _______ the results.

We undertake to provide information _______ air quality , water quality of beaches ______ details of prosecution of _____ through the news media on a regular ______.

We undertake to provide an efficient and effective waste management system. The strategic landfills are opened for disposal of _______ every day of the year ______ at least 10 hours each day.

We undertake to ensure that the Chemical Waste Treatment Centre will provide 24-hour _______ , and respond immediately to calls ________ any government emergency communications centre for urgent assistance to _______ with significant spillage of chemical waste.