•Over 4 and ½ years of experience in an office environment
•Possess a Bachelor of Science Degree from UBC
•Proven ability to multi-task and handle difficult situations
•Strong knowledge of computers including MS Office, Excel, Outlook and Internet research
• Accurate keyboarding speed 55 wpm
•Organized, detailed and self-motivated; can be counted on to get the job done
•Good communication and interpersonal skills
•Excellent listener; professional manner and appearance
•Developed streamlining encoding procedure reducing production costs by $40,000 annually
•Fluent in English, Cantonese and Mandarin
Employment Experience
Emergency Department Volunteer
Burnaby HospitalBurnaby, BC2012 – Present
•Serve as an extension of emergency patient care between and among the patients, families, friends and staff
•Explain how the ER department works to the patients and reassure them that they will be called as soon as possible
•Coordinate the line-up of the patients who are entering the Emergency Department
•Inform the triage nurse when there are patients with serious illness
•Gather the patient’s information from the visitors and check with the Assistant Head Nurse to see if patient visiting is allowed
Information Help Desk Volunteer
Burnaby Hospital
Interests
Soccer, basketball and volunteering
References available upon request