有幾句需要幫忙中翻英

不好意思
我昨天購買的髮飾其中有一款xxxxx之前已經購買過卻忘了
這款髮飾想要做刪除
可以將這筆款項退回我的paypal帳戶嗎？
或是留做下次抵用也可以

不好意思造成困擾


Dear Sirs,

Re: PO # xxxxx

Sorry to inform you that out of the hair ornaments I ordered yesterday,
item xxxx was a duplication of what I had once bought. Could you
delete it from my order and refund its amount to my paypal account?
Alternatively, you can keep it as credit for my future purchase. Please
confirm.

My apologies for the inconvenience I might have caused to you.

Best regards,
Xxxx Xxxx



2013-01-06 19:37:36 補充：
幾點拙見:
1) 商業信函很注重禮貌, 此事錯不在廠商卻要其增添作業, 版主以「不好意思; Sorry」表示歉意, 十分得體適當; 如果自恃顧客最大而頤指氣使, 那是個人修養問題, 不足為訓.
2) 網上訂購同依訂單諸多項目要取消其中一項並要求退款, 這在網購SOP標準作業流程恐有困難, 不過買方仍可發送本函作要求, 廠商自可作是否同意的適當答覆.
3) 廠商最可能的答覆是, 已凍結該訂單之出貨作業, 並請您作該筆訂單之線上取消(廠商會有退刷動作), 並重下正確之訂單, 如此雙方兩便.

I'm sorryI buy hair accessories including a XXXXX yesterday had been bought before but forgotThis hair accessories you want to deleteYou can return the money to my PayPal account?Or do the next credit can
I'm sorry causing distress

羅莉真棒 十足道地的英文

You need to trust this on American princess - I buy and sell on eBay everyday.

不好意思
Dear Seller,
我昨天購買的髮飾其中有一款xxxxx之前已經購買過卻忘了
這款髮飾想要做刪除
I need to cancel one of my purchases (item number 123456) for the reason that I bought the very item (hair ornament) from you a few months ago.
可以將這筆款項退回我的paypal帳戶嗎？
As for the purchase refund - could you credit my PayPal account for that particular item?
或是留做下次抵用也可以
or, as your regular buyer, I don't mind taking your store credit for it either.
不好意思造成困擾
Thank you in advance for your considerations!


Princess, the buyer.

Notes:
1. in USA, be nice but you don't need to sorry this and sorry that, even if that could have been your mistakes.
2. Proposing an acceptable solution is what is the most important to make both sides happy.
3. pointing out the fact that you are his regular buyer and he will go out of his way to accommodate your needs.
4. most power sellers are very generous in refunds in order to keep their high rating. Don't forget to leave "good comments" if the problem is resolved as you wanted.

Dear Customer Service:

I ordered item xxxx by mistake (order number: ####). Could you remove that item, and credit the refund to my paypal account, or credit me for my next purchase?

Thank you very much

Yesterday, I bought hair accessories from you. However, I forgot I have already purchased one of them “xxxxx” before.
Would you please allow me to return this one? If the answer is “yes”, you may return the money to my paypal account or keep it as my credit for the next purchasing.

I am really sorry to make your trouble. Thanks!