Sentence! Help!

1. I didn't think a great _____ about it before I sent off the email.

do
deal
deed
amount
2. I try to answer all emails _____.

politically
politely
polite
politeness
3. It's very common to use _____ in text messages.

briefs
capitals
annotations
abbreviations
4. It's a good idea to keep your emails organised and _____.

to the point
up to the point
on the point
pointed
5. The ______ of email messages are short notes or memos.

most
major
mayor
majority
6. BTW _____ for "by the way".

is
does
stands
means
7. Using capital letters in an email may look like you are _____.

showing
shouting
suggesting
complaining
8. FYI is an abbreviation for "for your _____".

information
interest
idea
issue
9. I don't know _______ to phone or send an email.

which
that
whether
while
10. Using emails can help you _____ a lot of time at work.

lose
keep
stay
save
1. I _____ to hear of your dissatisfaction with our service.

disappoint
miss
afraid
regret
2. Please _____ a copy of your original contract to this address.

find
follow
fix
forward
3. If you _____ to discontinue receiving these messages, click on the link below.

would
wish
won't
were
4. I _____ if you feel that you have been ignored.

wish
complain
apologise
afraid
5. I'm _____ that this is all that we can do to resolve the problem.

fear
regret
apologise
afraid
6. Please accept our _____ for the poor service you received.

apologies
requests
complaints
wishes
7. We are currently studying the details of your ______ for a refund.

apology
suggestion
claim
reclaim
8. Once I receive the relevant paperwork, I will _____ that your account will be credited with the amount agreed.

make
mind
charge
ensure