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Please neglected for the presuming sharing of the facts that expressed by some resigned experienced colleagues & the following presentation doesn't form any complaint. They have voiced out issue of man power shortage but problem was not properly addressed by management. On the contrary, the gradual increased in workload has become the blasting fuse.

As no backup to fill up their duties during vacation, some front line staff were required to work overtime frequently. The 40 working hours per week actually doesn't existed. They wonder why they need to sacrifice so many personalall their time for a job & it is not difficult for them to find a better job in market when they still young.

I absolutely trust every decision that make by the management are reasonable & endure great pressure. However, can such control of resource without considering the front line staff really help the staff?

We all understand the resource control is primary concern. However, if merely stick to principle and refuse to increase man power, the company will loss the experienced staff. Besides, the mistake that may cause by the new comers will have adverse effect to company image and seriously affect business growth.

The management always stress that staff are most valuable asset of company, however, this cannot be well recognized. Take my department as an example, the new comers can harly handle different request from clients. The complicated process and extensive client base have make the One-stop services even worser. They are worry about the problem that cannot be managed. They find it difficult to handle simple requests like goods arrangement or payment term that may always raise by client.

2012-04-30 14:52:58 補充：
We are in transition preiod with few experienced staff & cannot make great changes. Hope we can prevent situation growing worse or repeating problems & affect our competitiveness.

2012-04-30 14:53:34 補充：
I suggest to arrange the experienced staff to help those new comers. Their original duties to be filled up by other new staff. Such arrangement will be more reliable to train up those new comers & let them to work independently after a period of time.

2012-04-30 14:53:48 補充：
I cordially appreciate thegreat efforts from the resigned teammates in train up the new staff. They also reminded me about the new comers that cannot catch up with the training schedule.

I am afraid I take the liberty, prior wake up tomorrow, I do not want to complaints against anyone, I just want to share with you the things in recent days, the resignation of a number of experienced colleagues, in fact, they say that the, there has always been to reflect the shortage of situation, but not that of the increasing workload, this can be considered a fuse. They do not have time to leave and rest, because the working people the backup, and some frontline staff need to regularly work overtime, 40 hours a week working name kept real busy, they reflect the "It's just a job, why sacrifice so much private time", They are still young, no trouble finding a better job.
Of course, I absolutely trust management to do every decision has a cause, they are also under great pressure, but the "tube" rather than "truth" as well as help frontline staff.
Cost control has always been a major premise, but if it is for this reason refused to increase the manpower, the ultimate loss is a group of good employees, new colleagues to play the lack of experience, and cause an error, also affect the image of the company, even if there is a new business also can not do it.
All along, the companies often say, "employees are the company's greatest asset, but it is not my department, the source and more complex process, although it is a" one-stop "service, but limited experience with new colleagues, it is overwhelmed, the different needs of each client, and these have formed a certain amount of pressure to work every day, worried about what the problem occurred is the solution to, in fact, some customers really do not know anything, such as cargo how to arrange We decided that the payment term determined by our new colleagues will face some difficulties.
Is now in the "hunger gap" period, very few experienced colleagues, I know that can not change anything, but do not want this serious problem repeatedly occurs, become uncompetitive.