請翻譯成標準及官方英文, 覆客的

[匿名]

2012-02-24 12:12 am

你好, 我是送貨部負責人陳大文, 就閣下的投訴內容, 本人已作深入調查, 當天1月13日號的電話記錄已真的無辦法查回, 但相信當時1月17日收到閣下的電郵時, 已盡力去查出1月14日送貨不準時的問題所在, 唯當時1月17日的電郵上的資料不能充分反映事件內容, 而且熱線中心每天都會處理很多電話,當中包括送貨, 安裝等問題, 真的對於當天的電話對話記錄尋找確有困難, 還望見諒！至於在送貨時沒有根據客戶要求,希望閣下明白由1月14日至2月21日, 畢竟一個多月了, 而我們公司在沒有備註情況下, 只會按照日常送貨時間表送貨, 而更改或作出時間調動, 必須按照公司指引處理, 因此我們也翻查1月14日當天送貨及閣下之地址送貨情況, 並未有發現任何異常情況。

回答 (1)

Zzz

2012-02-24 2:03 am

✔ 最佳答案

Dear xxx,

I am the Supervisor of our Delivery Department. In response to your complaint about the delay delivery on 14 January, I would like to inform that I have carried out a detailed check of this incident and wish to explain to you the following:

1) the record of the telephone conversation of 13 January cannot be tracked as it had been already one-month time from the date of your order. Furthermore, our hotline centre handle lots of orders for delivery and installation every day, so it is difficult for us to trace the record of conversation;

2) the content of your email of 17 January is not clear;

(資料不能充分反映事件內容 - this sentence is not clear enough to translate)

3) if there is no special request or remarks on the order, we shall treat it an usual order and deliver according to our time schedule;

4) we have gone through the delivery record of 14 January and found no abnormal remarks on it.

Thank you for your understanding and hope we could serve you again in the near future.

Yours faithfully,

Chan Tai Man

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