English excerise

The following e-mails have arrived but there is a problem. There is no punctuation or capital letters. Correct the e-mails so that they make sense.

dear mr gonzalez thank you for contacting lexington technical support unfortunately I do not understand the nature of the problem you are having or in fact even the product you are using can you please write back with as much information as you can about what product you are using what you are trying to do what problem you are having etc best regards kamal bouaissi technical support engineer

Could you please check the answer as below?
Dear Mr Gonzalez,
Thank you for contacting Lexington Technical Support. Unfortunately, I do not understand the nature of the problem. You are having or in fact even the product you are using. Can you please write back with as much information as you can? About what product you are using? What you are trying to do? What problem you are having etc.
Best regards,
Kamal Bouaissi
Technical Support Engineer