My friend and I are well into finals week and suddenly my friend's laptop crashed...we think. Firefox wasn't responding, nor was the task bar so she turned her laptop off by pressing the power button. She has done this before and let it sit for a few minutes, then turned it back on. When turned back on a screen popped up resembling the blue screen of death but it only stayed on the screen for 2 seconds at most. The screen said "Collecting data for crash dump. Initializing disc for crash dump. Beginning dump of physical memory. Dumping physical memory to disc" and then a bunch of numbers scrolling through til it reached 100. Then the screen goes black and the laptop restarts.
She has a Dell laptop...Windows Vista, she received it winter 2008.
If you need any other information, please ask in your question...if you need any additional details to help us with this it would be greatly appreciated.
Another thing...my friend isn't technologically savy and I noticed last week her virus software expired and was asking her to renew and she definitely hasn't renewed it. Do you think she got a virus or malware infected her laptop?
My question is...how do we fix this? The computer won't even go to the log on screen. We have tried loading it in all 5 formats (safe mode, etc.) and I know with the blue screen of death you should just let it sit but my friend did let it sit for at least a half an hour which should be fine since I have experienced plenty blue screens with laptops and such. How can we fix this from the black screen that appears after windows has shut down improperly? Isn't there a button you hold down when you turn the laptop on?
Basically - how can we fix this quickly and will we ever be able to fix it?
Blue screen of death? Collecting data for crash dump?
2011-12-13 3:57 am
回答 (0)
2011-12-13 4:18 am
✔ 最佳答案
Take it to a repair shop.
2011-12-13 4:37 am
BSOD stands for Blue Screen Of Death. Many people call it that. I don't really like it as that name is a bit negative and used many times as a reason to hate Windows when a Blue Screen is a useful feature. It's the problem that caused a Blue Screen that is bad and many times that problem is the fault of a third-party driver not Windows.
The official name is STOP Error. A helpful and descriptive name that is used on this site is Blue Screen Error.
A Blue Screen Error is caused by a failure of an installed driver that Windows can't recover from at the time so Windows shuts down the computer and shows a Blue Screen to be safe.
A failure of an installed driver means that either there is a bug or conflict with the driver that is causing it to fail at certain times or there is a hardware problem causing the driver to fail.
Some hardware errors can be problems with RAM or the hard drive so that is why it's best for Windows to shut down instead of keep running.
To help figure out what is causing this Blue Screen error is there an error message or file name listed on the Blue Screen?
TROUBLE-SHOOTING WINDOWS VISTA STOP ERRORS / BSOD’s.
First & Foremost, see if a System Restore or Last Known Good Configuration is able to resolve this issue.
Else, then run your ant-virus and anti-spyware and your PC Junk/Registry Cleaner. After this, Run the Windows Check Disk Utility.
Then try to identify if you’ve made any software or hardware change or modification.
In most cases, software is the victim and not the cause of BSOD’s. So don’t rule out hardware problems. It could be damaged hard disks, defective physical RAM, overheated CPU chips or anything else !
Check if you can see a driver name in the error details. If you can, then simply disabling, removing, or rolling back that driver to an earlier version can help solve that problem. Network interface cards, disk controllers and Video Adapters are the culprits, most often.
Check your memory. Use Windows Memory Diagnostic Tool. Go to Control Panel and type “memory” in the Search box. Under Administrative Tools, click Diagnose Your Computer’s Memory Problems. In the Windows Memory Diagnostics Tool, shown here, select one of the options.
Check your system BIOS carefully Is an update available from the manufacturer of the system or motherboard? Check the BIOS documentation carefully; resetting all BIOS options to their defaults can sometimes resolve an issue caused by overtweaking
.Read more.....
The official name is STOP Error. A helpful and descriptive name that is used on this site is Blue Screen Error.
A Blue Screen Error is caused by a failure of an installed driver that Windows can't recover from at the time so Windows shuts down the computer and shows a Blue Screen to be safe.
A failure of an installed driver means that either there is a bug or conflict with the driver that is causing it to fail at certain times or there is a hardware problem causing the driver to fail.
Some hardware errors can be problems with RAM or the hard drive so that is why it's best for Windows to shut down instead of keep running.
To help figure out what is causing this Blue Screen error is there an error message or file name listed on the Blue Screen?
TROUBLE-SHOOTING WINDOWS VISTA STOP ERRORS / BSOD’s.
First & Foremost, see if a System Restore or Last Known Good Configuration is able to resolve this issue.
Else, then run your ant-virus and anti-spyware and your PC Junk/Registry Cleaner. After this, Run the Windows Check Disk Utility.
Then try to identify if you’ve made any software or hardware change or modification.
In most cases, software is the victim and not the cause of BSOD’s. So don’t rule out hardware problems. It could be damaged hard disks, defective physical RAM, overheated CPU chips or anything else !
Check if you can see a driver name in the error details. If you can, then simply disabling, removing, or rolling back that driver to an earlier version can help solve that problem. Network interface cards, disk controllers and Video Adapters are the culprits, most often.
Check your memory. Use Windows Memory Diagnostic Tool. Go to Control Panel and type “memory” in the Search box. Under Administrative Tools, click Diagnose Your Computer’s Memory Problems. In the Windows Memory Diagnostics Tool, shown here, select one of the options.
Check your system BIOS carefully Is an update available from the manufacturer of the system or motherboard? Check the BIOS documentation carefully; resetting all BIOS options to their defaults can sometimes resolve an issue caused by overtweaking
.Read more.....
2016-03-23 5:28 am
Way too little information in your question to give an informative answer but do you have an original Operating system (Windows) CD or DVD? As you don't specify which version of Windows you have then it is difficult to help specifically but you can try these few suggestions. Boot from the Windows CD, you may need to watch the text that flashes on your screen to be able to do this, you are looking for the number of the F key required to enter the boot sequence, often it is F11 or F12 but it varies with the model and manufacturer of your PC. Select boot from CD. When the CD starts Windows, in XP you get an option to repair Windows, Press R. The next option is what drive, normally you press 1 then Enter, it asks the password, enter the password you use to get into Windows, if you don't use one just press Enter. At the next line type CHKDSK /R and then press Enter, wait until it is finished (may take several hours) what this is doing is looking for errors on your hard disk and may fix them. In the text at the end of this process will be a line that may contain an item called bad sectors, hopefully it is 0 (zero) but if it contains something like 64kb it suggests your hard drive is damaged and perhaps you should consider replacing it. When finished reboot and see if it worked. In Vista and Windows 7 when you boot from the DVD you should see an option lower left of the window to Repair my Computer, click it and see if there any Windows errors that this service can fix automatically, if there are none select the advanced options of Command prompt, same as above type chkdsk /r and then enter and allow it to run. Again you are looking for bad sectors on the drive. When finished reboot and see if it worked. In Vista and Windows 7 there is the added option of Windows Memory test, you can always boot from the DVD again and then run it to test your Memory modules, if it fails then that is your BSOD issue, defective RAM. Replace it or take it too a reliable store and get them to do it, make sure they test the system to see if it is stable. hopefully this will solve your issue.
2014-08-31 1:31 pm
Cleaning the register is a good way of improving the performances of your pc and eliminate malwares and trojans. A program I trust is CCleaner http://bitly.com/UrARQ0
收錄日期: 2021-04-13 18:24:15
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