Complaint Case

How to do this complaint case assignment

Mr. Lee was a retired accountant and enjoy visiting the management office, He always confuse of the management fee billing date, all the time said that the management fee billing cycle is wrong.

Also Mr. Lee was talking again pointlessly to our staff A in the management office all the time is around 2 hrs. At that time Staff B interrupted the conversation as there was an Urgent phone call for Staff A. Mr. Lee was extremely annoyed and considered that Staff B did not respect him. He complainted to Staff A afterwards and demanded that Staff B be dismissed or at least re-deployed to another estate. He did not accept the apologies of Staff B or the explanations of Staff A, and was therefore referred to their Property Officer whom he also found fault with.

Mr. Lee also phoned Staff A at home during holidays. Being upset with the harassment, Staff A referred the matter to his supervisor and was told he could decline such out of office hours phone calls. When Staff A eventually declined Mr. Lee phone call, Mr. Lee could not accept the loss of face and complaintd to the Property Manager against Staff A for speaking foul language. He demanded the dismissal or at least re-deployment of both Staff A and B otherwise he would escalate his complaint to top management and the media.

Mr. Lee was invited a meeting to resolve the issue but he refused. He would only meety with the Property Manager in an office of ICAC or District Council.