✔ 最佳答案
When a conflict arises in the workplace, employees are often unsure of how to address the situation and to whom to turn for help. Each company typically has a reporting structure in place for internally dealing with employee relations issues. While this will vary by company, the reporting structure generally requires employees to speak with their direct supervisors or managers to attempt to resolve the issue prior to involving human resources.
Difficulty: Moderately Easy
Instructions
1
Bring the issue to your manager's attention in a timely manner and allow him to attempt to find a resolution. One of the first things your human resources representative will ask you is whether or not you have addressed your concerns with your manager. In addition, she will want to know the details of the conversation and a description of the course of action.
2
Report workplace conflicts in a timely manner. Most issues are more easily resolved when they are addressed soon after the incident has occurred. This will also be helpful in showing a repeated pattern of behaviors, if applicable, which will influence how the situation will be handled.
3
Write a detailed summary of each occurrence of the incident. This will help the you remember as much information as possible and minimize the risk of forgetting important details as time passes. From a legal perspective, human resources professionals will need documented evidence in order to pursue further action. In the event that the investigation leads to disciplinary action, this will serve as the company's primary defense if the decision is disputed.
4
Give careful thought to the final outcome you are hoping to see as a result of escalating your concerns to human resources. This is one question that the HR representative will ask during the initial investigation process. This can reveal any potential underlying motives for the complaint and assist the human resources representative is devising an appropriate course of action.
5
Keep an open mind and remain optimistic. All matters handled by human resources are confidential, and retaliation is forbidden under the EEOC. Human resources professionals are trained in conflict resolution and provide due diligence to every concern that is brought to their attention.
Read more: How to Complain to HR | eHow.com
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