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2011-05-06 10:32 pm
銷售服務是指企業在產品銷售過程中,提供各種服務為客戶。企業在銷售產品給客戶,必須具備一定的服務費,這些薪酬提供了便利客戶,滿足客戶的需求,使顧客在購買產品很滿意購買,也就是建立企業信譽,從客戶,吸引顧客購買,增加企業的競爭能力。

銷售服務,根據不同的標準,可分為不同的類型。主要包括以下幾個方面:
首先,根據產品銷售過程中分工,在銷售服務可分為前的銷售服務和銷售服務兩大類。在售前服務是指產品銷售前,為客戶提供銷售服務活動等產品的諮詢,設計,論證。售後的服務是指銷售後的產品,為客戶提供產品服務,保證退貨,如果不滿意包換等的銷售服務活動。
第二,根據銷售服務的性質劃分,可分為技術服務和非技術性服務兩大類。技術服務,是指企業銷售服務活動的調試等方面提供技術諮詢,技術培訓,為客戶安裝。非技術性服務,是指企業為客戶提供送貨上門,分期付款銷售等服務活動。
第三,根據分工的銷售服務費可分為免費服務和有償服務兩大類。這種免費的服務,是指企業免費提供為客戶免費安裝,免費送貨,不收取任何屬於收費服務項目服務的自由。有償服務,是指企業在提供某些服務項目,為客戶,給客戶收取一定的費用。

回答 (2)

2011-05-06 11:50 pm
✔ 最佳答案
Sales service is an enterprise sales process, to provide various services to customers. Companies selling products to customers, have to have some service charges, which provides a convenient pay customers, to meet customer demand, so that customers are satisfied with the purchase of products to buy, that is, set up a business reputation, from the customers and attract customers to buy, increase competitiveness.

Sales service, according to different standards, can be divided into different types. Include the following:
First, according to the process of product sales division, sales of services can be divided in pre-sales services and marketing services to two major categories. In the pre-sales before the service is to provide customers with products such as sales and service activities, consulting, design, demonstration. After-sales service is the products after the sale, providing customers with products and services, ensuring return, replacement, etc. If you are not satisfied with sales and service activities.
Secondly, according to the nature of marketing services division, technical services can be divided into two major categories of non-technical services. Technical services, is an enterprise sales and service activities, provide technical advice and debugging, technical training, customer installation. Non-technical services, is to provide customers with home delivery business, installment sales and other service activities.
Third, according to the sales division of fee and free services can be divided into two major categories of paid services. This free service is provided free of charge to customers of an enterprise free installation, free shipping, does not charge any service is a pay service free. Paid service, is an enterprise in the provision of certain services, to customers, to customers for a fee.
參考: Google
2011-05-07 5:09 am
The sales service is refers to the enterprise in the product sale process, provides each kind of service is the customer. The enterprise gives the customer in the sales product, must have certain service fee, these salaries have provided the convenience customer, satisfies the customer the demand, makes the customer to be very pleased in the purchase product purchases, also establishes the enterprise prestige, from the customer, attracts the customer to purchase, increases enterprise's competitive ability.The sales service, according to the different standard, may divide into the different type. Mainly includes the following several aspects:
First, divides the work according to the product sale process, before the sales service may divide into the sale to serve and to sell serves two broad headings. Before the before-sales service is refers to the product sale, provides product and so on sale servicing activities for the customer consultations, the design, the proof. After the post-sale service is refers to sales the product, provides the product service for the customer, the guarantee returned goods, if unsatisfied exchange guaranteed and so on sale servicing activities.
Second, according to the sales service's nature division, may divide into the technical service and the non-technical nature serves two broad headings. The technical service, is refers to the enterprise to sell servicing activities aspects and so on debugging to provide the technical consultation, the technical training, for customer installment. The non-technical service, is refers to the enterprise to provide for the customer delivers goods to the doorstep, servicing activities and so on time sale.


2011-05-06 21:11:08 補充:
Third, may divide into the free service and the compensated service two broad headings according to the division of labor sales service fee.


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