Write a letter of adjustment

用戶158265

2010-09-21 5:29 am

Imagine you are Joseph Tang, the Sales Manger of Blackwood Furniture Company. You received a letter of complaint in Part 2 from Boris Wong. Write an appropriate letter of Justine to Boris Wong.

1.Opening paragraph: Acknowledge receipt of letter.

2.Tell Mr. Wong you have looked into the matter

Found that the protection wraps were not securely sealed before delivery.
The transportation workers also failed to notice.

3.Tell him about the arrangement of replacement.

4.Tell him that the highest quality of goods is of the top priority.

5.Assure Mr. Wong that the incident will not happen again
.
Closing Paragraph: offer apology
Ask was any questions.

回答 (1)

用戶30895

2010-09-22 7:35 pm

✔ 最佳答案

Dear Boris, Thanks for your complaint letter dated dd-mm-yyyy. We have taken immediate action to understand the incident with relevant colleagues. It was found that the protection wraps were not properly sealed before delivery but the issue was not noticed by the transportation workers. To reinforce your strict confidence with us, we will replace the captioned item once you confirm the delivery date with us. We guarantee that best quality of goods is ours commitment to the customer & we assure that no similar incident will happen again. We would take this opportunity to express our profound apology for any inconvenience that caused by this incidence & hope the remedy action can restore your confidence to our services. Should you need any assistance regarding this incident, please feel free to contact me at xxxx-xxxx. Yours faithfully, Joseph Tang Sales Manager Blackwood Furniture Company

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