幫 幫 手 - 打 英文信

Dear Customer Service Manager,

Letter of Complaint for Failure of Email Service

Regarding the unavailibility of the Email system of our Hong Kong Office, we are totally disappointed to the service attitude & your capability of enforcing the committed service level. Since we had placed our first call in 1st July 2010, there is no significant improvement in the sending & receiving function in the sending & receiving function for Email service within these 2 months. It has caused serious impact to our business as well as our routine operations.

We do reserved the rights to claim for any direct or indirect loss that suffered from the captioned incident. Please take immediate action to fix the problem in order to restore our confidence to your company.

由於未能知道事件詳情，以上回答只作參考，如有進一步詢問可電郵與我聯絡。