非常急~~~~~請幫我看看這信

完全唔明><"

Thank you for your inquiry. I am showing that the order has not yet been shipped since it was placed on hold until we can complete through the verification process with you. Our risk management director sent you an email regarding this but we do apologize if you never received this notification. I'm very sorry, but we cannot ship to the address you have chosen, without additional security precautions. We can verify that you have access to the card with the following security procedure, described below. Please be assured that we will hold your items for you in the meantime

1) We place two tiny refunds to your card of random amounts less than $1 USD, but we do not tell you the amounts. (We have already done this)
2) You call your credit card company or access your account online to determine the refund amounts, and then correctly report the amounts back to us. When you report the amount correctly, it proves to us that it is you using your card, not somebody else (how else would you know the amounts?). We chose this process because it seemed like the most convenient method to verify your identity. Please note that some financial institutions take longer to reflect refunds to your account than charges. Typically, the refunds will post some time between 0 and 3 days after this message, depending on your financial institution. After you have reported the amounts, we will ship your order the same day.

As soon as you confirm those refund amounts for us, we can go ahead and release your order and have it shipped out to you with in the one business day. Again, we are very sorry for any inconvenience this may cause you. We thank you for your patience and cooperation in this matter. We look forward to your response.