✔ 最佳答案
We refer to your order 5252 requesting us to clear the extra knitted thread lines in the cloth. We regret that your request is not fulfilled due to the mistake made by the factory labour despite our clear instruction to them.
As the delivery date is approaching and the production has been completed, we would like you to accept this cloth still with the extra thread lines.
If you are not going to accept the cloth now, we have to reproduce a new lot of cloth as demanded. However, it will take 25 days to produce the raw cloth and another 20 days for knitting. The delivery of the finished cloth is then has to be delayed.
Please be advised that we have a policy in maintaining a high quality of our products and, this is a single wrongful event. However, we are very sorry for the mistake we made but hope you could accept it and to take this lot of cloth now. Thank you for your kind attention and understanding and we valued your business with us.