投訴同讚賞的寫法

請原諒我把你的寫信格式稍為更正, 但你實質的投訴我並不知情,所以唯有儘量就原信寫出例子如下：

The General Manager,
xxxx Company,

Dear Sir or Madam,
kindly take note of my formal complaint hereby against one of your staff, namely xxx(被投訴人的名字) of his (或her) reluctance to offer any help to my problem in spite of our communication with each other on the phone for several times.His (或Her) irresponsile and impolite attitude nevertheless made me so annoyed and disappointed. Simutaneously, I must hereby present my sincere compliment to a good employee of yours, Mr. xxx (或 Miss xxx) who thereafter politely and sincerely helped me to have the problem appropriately solved from alpha to omega (解由頭到尾).
Your kind attention to my complaint will be much appreciated.

Yours faithfully,
xxx(你的簽名)

我買左一件物品有問題要 exchange , 其中一個 staff 用好惡劣既態度去處理呢件事, 所以我想用一d 好嚴重既字眼去投訴佢, 另一個員工就好好人幫我解決所有問題, 我想讚賞佢.
其實我可以點打... 麻煩你幫忙.

You need to mention about what you're not satisfied with, it shouldn't be a person, but the attitude of somebody,