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In a SME, the operation supervisor is briefing his line members, " We must follow the procedures and rules. As a production operator, our target is to complete 1000 pieces of products a day. Otherwise, monthly hardworking allowance will not be paid. Just stick with your own jobs. No telephone call is allowed to be taken. Don't tell me you are worry the customers are waiting on the lines. Though the sales department is on the same floor and we employ no receptionist, any customers' calls will not be handled by you upon the sales people is out. I really don't understand why the sales people could be accepted not to attend to office. They are putting their own fingers on fire. Who will care?"
Meanwhile, the sales ladies are taking afternoon tea in the coffee shop, one of them is saying" I have got a big order that can feed the production for more than half a year. As an award, our boss allows me to take an additional vacation for a whole month. To achieve a better target in the coming year and to develop an oversea market, I will go to visit some of the potential customers in Europe by taking a vacation trip to there." The other feedbacks," I wonder buying your own air tickets and hotel rooms for business." " If I could earn more commissions in coming year, why not?"
For X theory, as your ellaboration, inflexibility may be the main character of such a mechanical system. In other term, X theory always nurture bureaucracy. It is doubt to constitute X theory to generate better efficiency, especially effectiveness. Higher pressure as well as inflexibility usually constrict shortcut. In role one, if some customers ring for complaint of the defects of first portion of products that are still continuously output, no one taking the call until next day adjusting requirment conveyed from sales person will lead seconds consecutively produced in the whole afternoon.
2010-03-01 16:11:23 補充：
For Y theory, your presumption of lazy worker is the view point of X theory. It doesn't make sense that a boss believes X theory but manages in Y theory.
2010-03-01 16:11:28 補充：
Y theory always expect their employees are self motivated. Better rewards but no punishment will automatically arouse their employees' effectiveness.
