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Dear Sir,
I am writing to complain about the book “Funny Tales” which was purchased at your branch in MongKok on Dec 06 2009. After I carried the book home and unwrapped it, I found there are missing pages between page 3 to page 10. Moreover, printing errors are found in almost half of the book. I was going to send this book to my best friend as his birthday present on Dec 08 2009, which is tomorrow! Obviously this is too late to ask for a replacement and now I have to rush for another choice as a present! Therefore, I request to return you this faulty book and a full refund accordingly.
Looking forward to your quickest reply.
Regards,
Keung Cheung