HP Printer Problem

You may take a look on this website :
http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=79499%E2%8C%A9=en&cc=us&docname=c00042632
The following symptoms might also accompany this error:



The product will not print.

Printing stops unexpectedly.

The carriage does not move.

Solution one: Turn the All-in-One off and on again





Press the Power button (
圖片參考：http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01476163.gif
) to turn off the product.

Press the Power button (
圖片參考：http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01476163.gif
) to turn the product on again.




If these steps resolved the issue , you do not need to continue troubleshooting.

If the issue persists , continue to the next solution.

Solution three: Make sure that the carriage moves freely





With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position.

Without turning off the product, unplug the power cord from the back of the product.





WARNING:
You must disconnect the power cord to move parts by hand without the risk of an electrical shock.

Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.

Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You might have to reach through the output paper tray to access the carriage.

Close the cartridge access door and reconnect the power cord to the product.

Press the Power button (
圖片參考：http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01476163.gif
) to turn on the product.




If these steps resolved the issue , you do not need to continue troubleshooting.

If the issue persists , continue to the next solution.