✔ 最佳答案
Ask 議員 to help you write the 求情信 to MTR.
Go to 議員 office to said the situation to let them know and they will help you.But this method is not 100% work.
I have the same experience.I want to catch the train and I put my Octopus card to the entrance machine but the people who ask me to show the ticket to them and they checked that I did not buy the ticket so KCR punished me $290 and I ask 議員 to help you write the 求情信 to kCR.Finally,I don't want to pay $290 to KCR.
Hope above information can help you!