翻譯英文..thx~~

可以幫我譯返做中文嗎??? thank you~~

1. Tangibles - Appearance of the resustaurant, table, chair & toilets.
Improvement plan: establish facility management team for better management

2. Service reliability - Did varies type of food always sold out and it cause customer disappointed?
Improvement plan: Collect data to better forecast the demand.

3. Responsiveness - Did staff always provide prompt response to service?
Improvement plan: Provide adequate resources to serve customer.

4. Assurance - Did knowledge and courtesy of employees is able to inspire trust and confidence from customer?
Improvement plan: Provide more training to the employees.

5. Empathy - Did consumers feel desire empathy from the staff in resustaurant?
Improvement plan: Provide training in depth to the employees.