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hi
i got a hamster recently called coco when i got her at the pet shop she didn't have a wheel and didn't know how to use it but i put it in her cage and just like u she didn't use it. i tryed putting her in there and she hopped straight back out. when i got my second cage it came with a wheel so i through the other one away and loosend the new one so it was easier to run on. within a few days she was running on it all the time. i found out that it was beacause the old wheel wasn't big enough and it was to stiff. try getting a new wheel for your hamster the best ones are silent spinners or the room wheels like this:
http://www.amazon.co.uk/Rotastak-Rainbow-Runner-Wheel-Hamster/dp/B001DJ9LPM/ref=sr_1_3?ie=UTF8&s=garden&qid=1241546846&sr=8-3
put a treat on it and as soon as it finds out what it does then he will be on there in no time!!!
參考: hamster owner!!!! ps if the wheel u have came with the maxi mansion then the wheel is rubbish and if u don't then i doesn't matter!!!!lol