中翻譯英(有關問卷調查)

We launched a survey via questionnaire and requested all the hotel guests to fill it in before they checked out. The questionnaire was mainly designed to understand their opinions on the service and facilities of the hotel. It also helped us to analyze the categories of our guests. We successfully collected 1,800 completed questionnaires and obtained the following information:

1. Categories of our guests:
50% are from business sector
35% are individuals
15% are tour groups.

2. Comments from guests on room rate:
20% considered our charge as over-priced
60% considered our charge as slightly over-priced
15% considered our charge as reasonable
5% considered our charge as undercharged

3. Service / facilities receiving positive comments from guests
40% satisfied with our speedy check-in service
35% satisfied with our food quality
15% satisfied with the friendly attitude of our staff

4. Comments from guests on our facilities
80% suggested us to provide more facilities, since we only have swimming pool at the moment
75% suggested us to supply newspaper in the morning

Summary


Basically most of our hotel guests are businessman, and overall our guests are quite satisfied with the performance of our staff and the service we provide. We analyzed that our room charge and facilities are areas receiving most negative comments from our guests. To conclude we should make appropriate adjustment and improvement.

Suggestions for adjustments and improvements

A. Room rate

According to the information obtained from the questionnaires, most guests deemed our room rate is on the high side. I suggest that we should use room rates of other hotels of same grade and/or in same vicinity as reference to adjust our room rates so that we can be more competitive in pricing.

B. Facilities

Since most guests commented that our facilities are inadequate, I suggest that we modify the existing spare space to be a multi-function room so that we can utilize it with more flexibility.



2009-05-01 04:44:53 補充：
As for the supply of newspaper, I suggest that we shall put a newspaper rack with a newspaper recycle rack next to the elevator on each floor so that guests who are interested in reading can have a handy assess to the newspaper.

2009-05-01 04:45:30 補充：
They can also put the newspaper after reading to the recycle rack which is more environmental friendly.

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i invite all the guests at check - out before a questionnaire survey, mainly on hotel services and facilities for advice and analysis of guests this questionnaire 3,350 1,800.

1.
staying at this hotel has 50% are commercial, 35% is a personal, followed by 15% by tours led by.
2.
20% of our guests think rent is expensive, 60% of our guests think a bit expensive, 15% may consider reasonable, and finally, there are 5% in the opinion of the bottom.
3.
40% of our guests enjoy our quick check - in service, we offer 35% enjoy food, the remaining 15% thought that our staff is friendly.
4.
80% of households we should be increased as a result of hotel facilities, swimming pool, at present, only 75% of their views should be provided in the morning newspaper reading services.

In conclusion, our hotel is mostly business, our hotel guests on the provision of services and staff performance satisfactory, parsed, hotel rooms and facilities mainly guests dissatisfaction, we should make appropriate adjustments and improvements.

According to the questionnaire survey data, most of the guests do not think we months'rent more expensive, i suggest should refer to other sibling area and hotel room rates.most of our guests agreed that the lack of facilities, i propose that the vacant position into a multi-purpose, this can be more flexible application.This was followed by the newspaper reading, i suggest that in each layer elevator next to the Repostion newspaper racks and recovery, who are interested in reading the newspaper guests may at any time after the reading recovery can be placed in the frame, compared with the environment.a questionnaire survey will help management residences'needs to be a monthly or quarterly basis.

I invite all the guests at the check-out before the survey. Is mainly about their services and facilities of the hotel's views and analysis of types of customers, the survey recovered a total of 1800 copies.

1.
Check the hotel's guests have 50% of business, and 35% of an individual, followed by 15 percent, led by tour groups.
2.
20% of the guests that rent is expensive, 60% of the guests that there is a little expensive, 15% of the view that reasonable, the final 5% of that at the end.
3.
40% of the guests enjoy our quick Check-in services, 35% of the enjoyment of our food, and the remaining 15% think that our staff is friendly.
4.
80% of the households should be increased by the views of our hotel facilities, swimming pools because there are only 75% of views in the morning newspaper reading services should be provided.

To sum up, stay in our hotel most of the business, and the guests of our hotel services provided and their performance has been satisfactory, after analysis, housing and facilities the hotel guests are mainly dissatisfied with the place, we should make appropriate adjustment and improvement.

According to survey data, most of the guests that we rent more expensive, I suggest that reference should be made to other areas at the same level and with hotel prices, to make adjustments. Most of the guests that our facilities are inadequate, I propose to convert existing vacant position for a multi-purpose room, which can be greater flexibility in the use. Followed by the newspaper to read, I suggest that next to a lift in each display frame and recycling newspaper racks, are interested in reading the newspaper can always get the guests, reading frame, they can also Add to recovery, more environmentally friendly. Survey will help management to understand the needs of the guests, it is proposed to carry out monthly or quarterly basis