中翻譯為英02

Re : Quality problem of Laptop A20
Thank you for your letter on the problems of our product. We sincerely apologize for the inconvenience caused to you by the problems of our products.

To our great surprise, the problems you mentioned on our Laptop A20 with regards to its shutting down automatically and the unclear image have never occurred in the list of problems found in this style. From our record of quality problems of Laptop A20, most of them incurred due to improper installation or operation by the customers. Additionally, as a standard requirement of quality assurance, we will always re-inspect the product before delivering it to our customers.

Nonetheless, in order to solve the problem immediately, we will arrange to send a senior technician to perform a comprehensive inspection on your laptop. If it is found that the problems are incurred by our product, we will certainly replace a brand new laptop to you soonest.

We are really sorry that our product is causing inconvenience to you. We will surely strengthen our monitoring on the production process of all our products to ensure that no more similar problem occurs in the future.

In addition, for your kind support and provision of valuable opinions to our Company, we would like to present the latest anti-virus software to you as a gesture of thanks.

Our staff will contact you immediately for above arrangements. Should there be any question, please feel free to call and let me know.

Many thanks your excellency receives a letter mentions product of question the related this company, brings inconveniently regarding this company's product question for your excellency, this company deeply feels the regret.
Beyond expectation, 2 portable computer questions which proposed regarding you, is fuzzy including the computer for no reason automatic close-down and the screen demonstration, this situation has never appeared in the passing product question record, in this model portable computer's product question record, mostly is the customer installs the program 'OR' operation wrongly to cause wrongly. Next, before delivering goods for the visitor, this company will make an inspection for the product. In any event, to solve the problem as soon as possible, we will arrange the high-level technical personnel to arrive at your family place, will carry on the comprehensive inspection for your excellency portable computer. If the question stems from this company, we replace a brand-new portable computer surely for your excellency.
Creates inconveniently regarding this company's product for your excellency, this company deeply feels the regret, will decide in the future will strengthen supervisory all products the production process, guaranteed that the similar event will not occur again, moreover, to thank your excellency to support this company and to provide the precious opinion, presently bestows a set of newest war on drugs software to give your excellency.
This company's staff members will contact as soon as possible with your excellency, if will have any question, will welcome to send a telegram with myself contacts.

Thank you letter mentioned the issue of the Company's products, the question of the company's products bring inconvenience for you, the company is deeply sorry.
Surprisingly, for your laptop two questions, including the computer automatically shuts down for no reason and fuzzy screen display, this product in the past, there has never been a problem in the Record that this model of portable computer products Problem Record Most customers are the installation program or an error caused by errors. Second, the guests at the pre-delivery, the Company will make an inspection Products. In any case, as soon as possible in order to solve the problem, we will arrange for high-level technical personnel to the homes for your laptop computer to conduct a comprehensive inspection. If the problem comes from the Company, we will replace for you a brand new laptop.
For the company's products for the inconvenience caused to you, our company is deeply sorry, but the future will strengthen the monitoring of all the production process, to ensure that similar incidents will not recur, the other hand, to thank His Excellency has been in support of the company and provide a valuable opinion, are given a set of up-to-date software give you anti-drug.
The company's staff will contact you as soon as possible, if you have any questions, please call my contact.