中翻譯英01

Dear Sir,

Re : Quality problem of Laptop A20

Please note I bought a laptop with Model number A20 on March 1st at your Mongkok Branch, and the laptop was delivered to me on March 10th.

Nonetheless, there are two quality problem of the laptop:

1. After I turned on the laptop, it would automatically shut down without reason.
2. The image on the upper left hand side of the monitor is unclear and actually unsatisfactory.

I have tried many times but above problems still exist. Needless to say I am very unsatisfied with this newly purchased product from your company.

In order to solve the problem, I request that a replacement of another laptop to be arranged soonest. Moreover, I would like to recommend to your company that a quality assurance inspection should be held prior to any delivery of products to your customers. I believe this will reduce unnecessary problem incurred in the future.

Your prompt reply is highly appreciated.

Dear Sirs,

I have bought a notebook (Model No.: A20) from your Mongkok Branch on 1 March 2009 and it was delivered to me on 10 March 2009.

Unfortunately, there are problems for the notebook during operation. Firstly, the notebook is automatically shut down without reason. Secondly, the image is not clear in the upper part of the left hand side of the monitor. Although I try to adjust the relevant settings, the same situation remains. I am not satisfied with this product at all.

As such, I would be grateful if your company could replace a new notebook to me in order to solve this problem. Meanwhile, I also suggest that your company should improve the quality control of your products before deliver to the customers to avoid same issue happening again.