Customer throws up and feeling sick after dinning in your restaurant?

NEVER EVER APOLOGIZE. That is equal to admitting fault. Trust me, I'm a manager at a restaurant and if you apologize, they will use that against you in court. The best thing to do is contact your manager or owner. If it's something in the food you gave them, other people will get sick as well. If no one else reports illness, you almost definitely have nothing to worry about--logically, it had to be something else the person ate that day.

Depends. Did anyone else get sick at the table, or that night, from the same food? If its just one complaint, in most cases its assumed that its not food poisoning.

Had there been 5 costumers calling in saying they ate something that made them sick, they would probably be fully reimbursed, and possible given a certificate for another visit.

Did they eat alone? Is anyone else sick? Could be a scam

I would immediately get on Yahoo Answers and ask

Give a sincere apology and ask what they ate. Immediately remove that item and throw it away. It isn't worth losing business to assume they are lying. If they truly got sick from your food, they are doing you a favor by calling you and not the Health Department.

ask how find out how it could be a scam ask if any1 had the same thing ask if like any1 eating with the person

Be quite nervous. And consciously search for a cause.

Depends. Food poisoning takes 12-14 hours.


So find out exactly WHEN they ate and what they ate. Also, when they started to feel sick.

its just one customer...thats his problem not yours

Since word of mouth is supposed to be the best advertising of all, I would become very compassionate to what this person had gone through, even if it wasn't directly from your kitchen, say the person used the restroom, washed their hands , but in opening the bathroom door, the person BEFORE this customer did not wash their hands and left nasty germs on the door handle.

Normally people do not come back on a place and try to rip them off so sympathize with the client, ask if they had any medical bills from the incident, inform them whether any other diners did not come forward with a similar complaint from the same day (I do not think I would tell the person that 5 other people complained of the saem thing) and off the person reimbursement for the meal they ate the night in question plus dinner for two on a night in the next month.

This way it gets the person back to prove the food is not going to kill him and it shows him that you really value him as a customer and it gets his mind at ease and possibly makes a reallygood customer for life who may refer your restaurant 100 times over.

If you hide behind fear of a lawsuit and brush him off, at the least what this will do is create someone who goes around telling everyone they know NOT to eat there because he practically died one night from your food. If a good friend of yours gave you this type of advice about a particular restaurant, would you run right over to eat there with all the resataurants out there you could choose? No way! Make him happy and at least he will not go around dragging your business through the mud.