The definition of quality from British standards is the product or service of features and characteristics on its ability to satisfy a stated or implied need. If the hotel’s food and beverage department meets or excel the customer expectation, the customer will feel satisfaction for this hotel and the customer will feel that they got ‘quality’ from this hotel. On the other hard if the hotel does not meet the customer expectation, then there will have a gap between customer expectations and the sense characteristics of the product or service delivered to them.
文法有錯嘛?同埋流暢嘛?謝謝:)