✔ 最佳答案
Did you get cd's with the laptop?
If so, does one say "recovery disk"
If so, start the pc with that in the cd-rom
if not.
Look at the FIRST screen when you boot. Do you see "press XXX for recovery"
if so, press XXX.
You will lose ALL your information.
unless someone else wants to guide you through a complete cleaning.
You could go to the two sites below, and try to get some help though.
***update***
10 to 1, any viruses on your system have probably also infected the system restore files, so when you "restore" you will probably bring those viruses back with you.
hit those sites below, explain your problem, they will help.