Grammer

Edited version:

We regret to learn from your letter of 9th April 19XX that the textiles in Bale 3 were found damaged and the materials in Bale 2 were found different from the samples.

According to the result of our investigation, we packed the shipment very carefully and there were witnesses observing the packing process to assure compliance with standards. Furthermore, the shipping company informed us that the delivery was completed smoothly and the goods were in good condition during unloading. It seemed that the problems were not caused by the packing, and it was very likely that the damage occurred during inland transportation.

As far as we are aware, the revised contract, made with Ms John Chan, indicated that you had ordered the economical material as an alternative, which were different from the samples of CX106.

We appreciate your patronage of our products and treasure our good business relationship. However, we regret to inform you that that we cannot accept your request as the responsibility is not on our side.

Given this unfortunate situation, we would suggest you to make claim on your inland forwarding agent. Upon request, we can ship the textiles (750 meters of CX106) with priority delivery to meet your urgent need. Payment term for the shipment is within 60 days.

We do hope that the unfortunate situation would not cause negative impact on our good relationship. We do appreciate your giving us the opportunity to serve you again.