acer筆電傳輸線問題

這是我客戶寄給我的信 我不是很懂 請同事幫我大略翻了一下他的意思
我該怎麼幫助這位客戶呢?

以下為信件原文
i need you to call a company in taipei
i have 2 computer acer with an external dvd , which only has a fire wire port
i bought the new acer net book aspire ,this only has usb port
i need to transfer from my dvd to the net book
so i require a cable with one side fire wire connection to 1 side usb the phone no 02 26546363
as when when you have time enquire about this thank you

他需要一條新的傳輸線用來連接他的外接DVD機及他的新筆記型電腦。基本上他需要自己買那條線 (在他們的國家可能沒有)，廠商不會免費提供。如果妳要替他買，要請他將外接DVD機的型號寄過來 (最好有圖片)，這樣才知道要買什麼東西。如果妳要替他撥客服，也要將他當時買機器的品號及序號及當初留下的個人資料給妳，妳才能夠幫他處理，要不然別人會以為妳來亂的 ^_^。 (這是我同事回我的)



(以下是客人寄來的第二封信)
info the acer external slim super multi drive model EOSD-0ML

HAS ONLY 1 PORT FIRE WIRE

WHILE THE NEW ACER NET BOOK ASPIRE ONE MODEL A 150L HAS USB PORT ONLY

SO NEED CABLE WITH ONE SIDE FIRE WIRE CONNECTION FITTING ( DVD SOCKET) AND THE OTHER END USB FITTING TO PLUG INTO INTO NET BOOK

THANK YOU FOR YOUR HELP