i refer to your letter of complaint dated 15.9.2008. i am authorized to give you a reply.
according to prevailing allocation policy of hong kong housing authority,allocation of public housing units is handled strictly in accordance with the order of applications on the waiting list,the number of persons in the households and the district chosen. for rational allocation of valuable public housing resources,available flats are allocated to eligible applicants by random computer batching.eligible applicant will be given three housing offers according to flats available for letting in the applicant's choice of district. if the applicant rejected the three housing offers they enjoyed without acceptable reasons,the application will be cancelled.the'acceptable'reasons for rejecting housing offers are listed below for your reference