(40分!)中譯英,回覆adjustment letter,有請英文之達人!!!

The incident resulted in the loss of your hotel, the company is deeply sorry
After our investigation
We have fresh flowers on the same day at the shop away, still intact,
You only provided the wedding venue, not in an air-conditioned
Hot environment in a short period of time led to the flowers wither,
Although we do not have a clear reminder flowers will wither and die when temperatures
However, these basic common sense, I believe you should know
So you did not provide a proper storage place of flowers should be held responsible for the
As for the wrong color flowers and gourmet box problem is with another customer invoices out chaos caused by
For you to cause inconvenience, and we are deeply sorry
We will set out in your bridal bouquets, corsages and gourmet box.
Return more than half the price of goods for compensation
In addition, in the near Valentine's Day, we will give you a free gife.

The incident resulted in the loss of your hotel, the company is deeply sorry
After our investigation
We have fresh flowers on the same day at the shop away, still intact,
You only provided the wedding venue, not in an air-conditioned
Hot environment in a short period of time led to the flowers wither,
Although we do not have a clear reminder flowers will wither and die when temperatures
However, these basic common sense, I believe you should know
So you did not provide a proper storage place of flowers should be held responsible for the
As for the wrong color flowers and gourmet box problem is with another customer invoices out chaos caused by
For you to cause inconvenience, and we are deeply sorry
We will set out in your bridal bouquets, corsages and gourmet box.
Return more than half the price of goods for compensation
In addition, in the near Valentine's Day, we will give it free gift to the couple for compensation
We are committed to provide better services to customers

Regarding this event, makes loss of the expensive hotel, this company deeply felt that regret investigates after us the same day fresh flower sends out when our shop, was still intact, only you provide the wedding ceremony location, has not operated the air conditioning, the extremely hot environment caused the fresh flower to die of old age in the short time, although we will not have the explicit reminder flower to meet the high temperature to die of old age, but these basic general knowledge I believed that you should know, therefore your excellency has not provided to be able to deposit the fresh flower the place also to properly take the responsibility as for to make a mistake flower's color and gourmet the box question, was the receipt falls with another customer is the result of randomly makes inconveniently regarding you, we deeply felt that was sorry we could beYou subscribe bridal bouquets, corsages and gourmet box. Returns the above goods half price to do compensates other, in the soon valentine day, we will also bestow free gift to do for that to the new person compensates us to pledge that can provide a better service to give the customer.

Regarding on this incident, that has caused tremandous loss to you, we express our deepest apology.
According to our result of investigation, the bunch of flowers were undamaged when it was still in our shop.
Unfortunately, as the wedding venue were too hot, as the air-conditioner was off. It caused the flowers to wilt within a short period of time.
It was, of course, our mistake for not reminding you in advance of this. But we expected such common sense needed not be reminded.
We are sorry to say that the responbility is yours, accounting for this incident.
As for the problems of the color of the flowers and the gourmet box, it was solely an accident of exchanging two orders. We would refund half the price for compensation.
Furthermore, we would send our free gift to the wedding couple in the coming Valentine's Day for an extra compensation.
We would continue to provide our best service to the customers.

Regarding this event, makes loss of the expensive hotel, this company deeply felt that regret investigates after us the same day fresh flower sends out when our shop, was still intact, only you provide the wedding ceremony location, has not operated the air conditioning, the extremely hot environment caused the fresh flower to die of old age in the short time, although we will not have the explicit reminder flower to meet the high temperature to die of old age, but these basic general knowledge I believed that you should know, therefore your excellency has not provided to be able to deposit the fresh flower the place also to properly take the responsibility as for to make a mistake flower's color and gourmet the box question, was the receipt falls with another customer is the result of randomly makes inconveniently regarding you, we deeply felt that was sorry we could beYou subscribe bridal bouquets, corsages and gourmet box. Returns the above goods half price to do compensates other, in the soon valentine day, we will also bestow free gift to do for that to the new person compensates us to pledge that can provide a better service to give the customer.
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