We appreciate your patience, as mentioned in the previous mail a full refund is being done into your account as this item is obviously been lost in the postage, as you know as we mentioned in the previous mail we are out of stock in this item.Would you please be kind enough to fill out the appropriate sections in the claim form and forward them to Royal Mail. I appologise for the inconvenience caused.
We are writing to confirm that we have processed your refund in the
amount of £22.22 for your Order #XXX-XXXXX-XXX from GiftCentre.
This refund is for the following item(s):
Item: Homedics SM-200 Massage
Reason for refund: Item not received
Your refund is being credited as follows:
Visa Credit Card [ending with 48913]: £22.22
Total refund for this order: £22.22
請問以上點解?