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.......................................................................Flat C,12/F
.....................................................................Happy Estate
....................................................................Sham Shui Po
.......................................................................Hong Kong
General Manager of ABC Company
72 King's Road
Central
Hong Kong
Dear Sir/Madam,
...........Complaints about ABC Company ( underline )
.....I am writing to complain about the poor standard of the service of your
company.I phoned to your company last Friday and I was wholly
disappointed.
....First of all,when I .....I think she was ill-mannered.
....Moreover,............she didn't give me response at all.
....I would have appreciated an apology from one of your staff,but
unfortunately this was not forthcoming.As a company which has long been
priding itself for its good standard of services,such sorts of incidents are
not expected.I would like to get an apology from that staffer.Besides,I
would be grateful if you could take appropriate actions to improve.