What will you do?

2008-07-05 6:43 pm
You go to a dry clean and drop off 8 ties. When you picked up the ties, you found out that one of them is messed up with some color(they didn't even apologize!). Then the dry cleaner offered you that they will clean it up again. But it's gonna take another 5 days. At this point you must be pissed, right. But what are you gonna do?

Even worse, when you pay them(each tie cost $2 to wash, totalling $16 for 8 ties), you give them $20, they gave you back $6 change. You feel strange and ask them why they give you that much change back. You know what they say? They say when you left the ties, they counted again, it was only 7 ties, so it costs $14 instead of 8 ties with $16. On your recepit it says 8 ties, but on their copy they scratched the 8 to 7, without telling you, even when you pay them, they didn't even say anything about it.

Now, if it was you, what will you do?
更新1:

Now that I'm missing one tie. Any suggestions on what I could do? I asked them when the owner is gonna come back. They told me they don't know. The thing is the dry cleaner didn't admit that it was their fault. They kept saying that when I left the store, they recounted it. It was only 7 ties, I told them I left the phone #, they should call me right away. Maybe I could go back to the store and check out what caused the mistake. But it's really wrong that the changed the quantity themselves without telling the customer. Their attitude was like: you want the ties in a rush, i didn't even want you business. That was really frustrating!!!

更新2:

Now that I'm missing one tie. Any suggestions on what I could do? I asked them when the owner is gonna come back. They told me they don't know. The thing is the dry cleaner didn't admit that it was their fault. They kept saying that when I left the store, they recounted it. It was only 7 ties, I told them I left the phone #, they should call me right away. Maybe I could go back to the store and check out what caused the mistake. But it's really wrong that the changed the quantity themselves without telling the customer. Their attitude was like: you want the ties in a rush, i didn't even want you business. That was really frustrating!!!

回答 (1)

2008-07-05 6:55 pm
✔ 最佳答案
Two things--

#1
My husband's ties are all silk, and every recommendation I've seen is that when a silk tie becomes soiled, it's done. Dry cleaning is not recommended, even if the label says "dry clean only". Silk ties do not dry clean well. I don't know that you will really fix things by letting them have a do-over.

If your ties are some synthetic blend, then why not wash them yourself by hand in Woolite, hang them dry, and press them? Do them all at once for efficiency ("batch clean") and be good to go.

#2
Sounds like this dry cleaner is maybe not handling their business very well. I'd cut my losses here and find another.


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